I have been asked a lot why I decided to start my own law firm. That’s a good question. I’m a forty-something, lifelong employee-and-never-boss and busy parent. Getting regulator approval is complex and time-consuming, with nail-biting moments. There are much easier ways to entertain yourself!
The short answer is freedom.
I've always been in traditional legal practice. In my experience, many firms remain ‘old boys clubs’ offering core property, family and probate services, with a token litigation team, mostly seen (or treated) as a poor relation or a pack of ‘mavericks’ turning tricks in front of wig-donning judges. Most firms steadfastly maintain 9-5, Monday to Friday, opening, with meetings taking place face to face at a fusty law office. Some firms claim to be “modern and progressive” simply by offering emailed correspondence or an occasional video call and having a website.
Whilst some clients are of course happy with this, I have always thought improvements could be made. As a litigation solicitor, it has been frustrating having to follow the same procedures as teams who necessarily need to follow set rules and processes. Things move fast in this line of work, so a 'one size fits all' approach can unnecessarily complicate and delay things when clients just want someone to take the stress off of them immediately.
With courts also increasing their control over costs, value for money is increasingly important to clients, as well as convenience. I think it is possible to deliver that, without losing a personal service.
My goal is to provide a service free from the constraints of more traditional practices, by bringing client experience to the centre of everything I do. I have spent time carefully researching and tailoring my processes and tools to keep pace with the modern demands of dispute resolution work.
I can offer the most up to date software and technology I can source (including generative AI), to pass on as many time and labour-saving conveniences as possible to my clients. I want every client’s experience to be the easiest, quickest and least stressful that it possibly can be. I have stripped unnecessary frills, to keep overheads low, so that I can pass on that saving to clients by pricing my services lower than my nearest competitors. I will offer tailored and fixed fees where possible to ensure my services are as affordable as possible. And I will continue to tailor my services to each and every client to ensure transparency, professionalism and expertise at a realistic price.
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